This is going to be a quick guide for our customers who are looking to utilise FTP to upload and manage their content. If you’re not already a customer and are interested in learning more about our various CDN solutions, you can find contact details at the bottom of this article.

For those who’ve never used it, FTP uploading could seem like a daunting task but in reality it’s actually very straight forward and offers you a more effective way to manage your content. There are a few things you need to do before you can start uploading but we will cover these in a step by step fashion below. Firstly however, I will give you a brief description of how FTP works.

FTP stands for File Transfer Protocol and is a means of sending files over the internet for storage at a remote location. It shares similarities with HTTP which is the protocol for which content and websites are delivered from a server to a web browser – however, FTP is only utilised for the transferring of files.

A great way to visualise how FTP works is to look at your ‘My Documents’ folder on your computer. If you access your ‘My Documents’ folder, you will find numerous files and folders which were all saved locally by you on your machine. FTP is a solution that allows you to utilise the internet to view and interact with storage folders much like your ‘My Documents’ folder but in other remote locations. In this case you will be using FTP to access your folder which is located on the Limelight CDN. When you connect to the folder, you create a direct link from your local machine to the CDN so files can be transferred over the internet for remote storage.


So moving forward, here are the steps you need to take to get uploading.

Step 1 – Download an FTP client.

An FTP client is a piece of software that allows you to interact with the files stored on the remote folder. It works much like Windows Explorer – Windows Explorer being the utility that you use to navigate your files on your PC.

All you have to do is give the FTP client some connection details and it will connect to your remote folder so you can chose files from your local machine to upload. You can also use the FTP client to create additional folders and generally manage your files.

There are a number of different FTP clients you can use but for this guide, we are going to use FileZilla which is a free, simple to use, open source FTP client. You can start the download by clicking this link: http://player.mydeo.com/filezilla.exe – when installing, please beware of the options you’re clicking as to avoid any unwanted bloat ware. Follow the instructions and install the FTP client.

Once you’ve installed, open your FTP client and you should see something that resembles this:


Step 2 – Connecting  and managing your FTP folder

You should have received from us a welcome letter introducing you to your new FTP credentials. You will now need these credentials to connect to the FTP folder. You need three things: Host address, Username and Password. Towards the top of the FileZilla windows, you should see some boxes where you can enter information. These boxes are labelled: Host, Username and Password – Place the information you have in your welcome letter into the respective fields and then click the button labelled ‘Quickconnect’ – you don’t need to worry about the ‘Port’ field. Assuming the connection was successful and you entered your details correctly, your FTP folder and its contents should appear on the right hand side. See below:


As you can see, we only have one file stored in our FTP folder called ‘welcome.txt’. This serves as a test file which we will come onto later. Looking again at the image above, on the left you can see files on my local machine. In this particular folder I only have a singular files called ‘aFile.txt’. If I wanted to upload that file, I could either drag and drop or right-click and state upload. After a few second, the file would appear in the right had box (my remote FTP folder). So always remember, your local items are on the left and your items stored in the remote FTP folder are on the right.

If you want to create folders to separate your content, you can simply right-click in the white space of your remote FTP folder and select ‘Create directory’. A new folder will show up which you can rename as normal. We find that our customers utilise different folders for different projects or clients because it’s much easier to manage than having just a long list of files.

Step 3 – Creating the URL for delivery over the CDN.

Once you’ve uploaded a file to the FTP folder, it is immediately available for super-fast CDN delivery but you need to create the URL first. This is actually easier than it sounds and involves using your Prepend URL found in your welcome letter. The Prepend URL is linked directly to your master FTP folder. If you have a file in your master folder, this will be accessible via the Prepend URL followed by a ‘/’ and then the full filename and extension as it appears in your FTP client. Remember the welcome.txt test file we mentioned before? Well this file is found in the master folder of HTTP11 which is one of our test FTP folders. The Prepend URL for HTTP11 is: http://mydeo.vo.llnwd.net/o1/http11 – to access welcome.txt, we simply have to add a ‘/’ to the Prepend URL along with the full file name and extension. The full URL will therefore be this: http://mydeo.vo.llnwd.net/o1/http11/welcome.txt. Feel free to copy this into your browser and test.

If your content resides within a folder that’s in your master folder, you simply have to add a reference to the folder in the URL… Imagine welcome.txt was actually found in a folder called ‘testFolder’. The URL would need to reference ‘testFolder’ between two ‘/’ before the file and extension. Here is an example: http://mydeo.vo.llnwd.net/o1/http11/testFolder/welcome.txt – for your benefit, I created ‘testFolder’ in the HTTP11 directory, feel free to test the URL above. In my FTP client it looks like this:


And that’s it! Once you’ve uploaded a few files and created some new directories (folders) you’ll get the hang of it in no time.

If you’re having any problems at all, please do not hesitate to contact us by email: help@mydeo.com or by phone: +44 208 540 2300.

This article will walk you through the process of downloading, installing and configuring all the software required to start broadcasting to a Flash Push Live Stream with Mydeo using the Flash Media Live Encoder (FMLE). In a previous article, we looked at the same process but using the Wirecast encoder instead. Please click here to be directed to that article instead.

It’s good practice to have a read through the whole article before attempting to configure your encoder.

FMLE is Adobe’s free to use Flash encoder. Currently, it’s the easiest and by far the cheapest way to get started in Flash live streaming. The encoder is a fantastic solution considering it’s a free to use application – however, it does lack some of the more professional features that comes pre-installed with encoders like Wirecast so if you’re looking to produce industry leading live streams, it might be a good idea to look into a more professional option. Nevertheless, FMLE is an amazing tool and is more than adequate for lower budget productions.

If you don’t have a trial account already, open a 15-day free trial account now by heading to http://www.mydeo.com. Once you’ve opened your account, you can trial our “on-demand” CDN services immediately, but for a live trial you’ll need to request one by giving us a call or dropping us an email from your registered account email address.

If you have your credentials email, containing all your Flash streaming details, then you’re all set to proceed to Step #1:

1. Download and install the software

Once you’ve received your Flash Live service login details from Mydeo, you’ll want to make sure you’ve downloaded the following:

  • Adobe Flash Media Live Encoder (PC and Mac versions are available) – it’s completely free to use!
  • Limelight Access Adapter – As you may already know, Mydeo runs on the backbone of the Limelight Networks CDN. To connected to their network using the details in your credentials email, you will need to install the Access Adaptor – this allows you to authenticate with the network and stream. If you’re using a PC, there’s a good chance you’ll be using FMLE version 3.2, however, you could be using an older version so please click on one of the following links that corresponds to your version of FMLE: (FMLE 3.0) (FMLE 3.1) (FMLE 3.2).
  • If you’re using a MAC, you can download the Access Adapter here – All Access Adaptors are free.

Please make sure to install FMLE before attempting to install the Access Adaptor – do not launch FMLE before you’ve installed the adaptor.

2. Configuring FMLE

Once everything has been installed, go ahead and fire up your copy of FMLE.

Referring to the screen shot below, you can configure your copy of FMLE with the correct settings for your account (the coloured boxes on our diagram represents the sections you need to change in order to set up your encoder properly).

Your Flash credentials email will contain two very important URLs that you now need: the Primary FMS URL and the Backup FMS URL – the third URL in your credentials email is the published URL but this can be set aside for now.Click to enlarge

Click to enlarge


  • The green box is where you need to enter your Primary FMS URL – this is essential for the stream to publish.
  • The red box is for the Backup URL – the Backup isn’t actually essential for the stream to work but does add a level of fall back. The Primary and Backup URLs point to different servers on the CDN so if you were to lose connection to the Primary server, the stream would continue streaming to the Backup. Playback would be seamless and the audience would never know anything went wrong. You can also use the Primary and Backup URLs to utilise two separate internet connections – for more information on that, please click here.
  • The blue box is where you give your stream a name – the stream name is a crucial part to the configuration so be sure to take note of whatever it is you set this to. You’re free to chose any stream name but it’s best to keep it as simple as possible and you can’t use spaces. If your stream name consists of more than one word, I suggest using a ‘_’ to separate the words like so: my_stream or use camel case: myStream.
  • Now select the bit-rates and camera setting you wish to use for your stream. A standard configuration is 500kbps for video, 128kbps for audio and a resolution of 640×480.

3. Start publishing

You should now be ready to start publishing your stream. To begin, click the green START bottom of the FMLE window:




If you installed the Access Adaptor correctly, the Connect to Limelight FMS box should pop up where you’ll need to enter your username and password found in your credentials email:

Click to enlarge

Click to enlarge










Click OK and the encoder should kick into action!

To view the stream, you will need to utilise the Published URL found in your credentials email. Each stream will have a different URL and this is determined by the stream name you entered into the encoder earlier. Assume for now that you used: ‘myStream’ as your stream name. Take the Published URL from your credentials email and add the stream name to the end – preceding a forward slash ‘/’. Here is an example: rtmp://mydeoxyz.fc.llnwd.net/mydeoxyz/myStream.

Assuming everything has been configured correctly, you should be able to playback from your Published URL. If you need to create player embed code, please click here.

And that’s it!

If you would like to hear more about our Flash live services or require any assistance in getting your Mydeo stream up and running, call us on: +44 208 540 2300 or email: help@mydeo.com and someone will get back to you as soon as possible.

In this blog, we will walk you through the process of setting up a Flash live stream on the Mydeo/Limelight platform using Telestream’s software-based encoder, Wirecast. Wirecast is a live encoding solution that offers a professional alternative to Adobe’s Flash Media Live Encoder (FMLE). Although the standard package costs nearly $500, Wirecast offers a whole host of professional features above and beyond that of FMLE. You can find out more information about Wirecast and even obtain a free watermarked trial version from their website: http://www.telestream.net/wirecast/overview.htm.

To follow along with this tutorial, you will be required to have a Mydeo account. If you don’t already have a Mydeo account, you can sign up for one by heading to the Mydeo website: www.mydeo.com. Once you have opened an account, you’ll need to make a request for live streaming services by calling or dropping us an email with your requirements – contact details can be found at the bottom of this article. We will then send you a Flash live credentials email containing all the details you need to get going.

So, first things first, boot up your version of Wirecast and select ‘Broadcast’ > ‘Broadcast Settings’ from the tool bar at the top of the window – you should be presented with this screen:


Wirecast already has a plugin installed for connecting to the Limelight Network so to utilise this, you need to select ‘Limelight’ from the ‘Destination’ drop down list. If Limelight isn’t showing in the list, you’ll need to select the ‘More’ button and make sure Limelight is checked in the ‘Edit Visible Destinations’ window. Once Limelight has been selected in the Destination bar, you will then need to insert your Primary FMS URL into the ‘Address’ box. For now you won’t need to utilise the Backup URL so set that aside. Next you will need to give your stream a name and you can do this by entering a name into the box labelled ‘Stream’. For Flash live, the stream name can be set to anything you like but remember that you can’t use spaces. If your stream name is comprised of more than one word, we suggest using a ‘_’ to separate them, like so: my_flash_stream. Alternatively you can use camelcase like so: myFlashStream.

Next step is to set your Username and Password into Wirecast. You can do this by selecting the ‘Set Credentials’ button found in the bottom right corner of the window. When prompted, set your Username and Password to match the ones found in your credentials email.

Now all that’s left is to select the settings you wish to use for your stream. For now you can just select one of the Flash presets from ‘Encoder Preset’ drop down list but feel free to edit the presets or even create your own profile to suit your requirements. If you have a slow internet connection, you might want to select a low bit-rate such as 400kbps.

Once you have chosen your settings, click ‘Save’ at the bottom of the ‘Broadcast Settings’ window.

You should now be back on the main encoding page. Here you can select the type of media you wish to stream whether it be a pre-recorded video, an image or even your own desktop screen. Wirecast has many different media options and even allows you to set transitions between different clips.  You can add media by selecting from the white icons just below the ‘Cut’ button, when you select a piece of media, it will be added to the clip bar below for you to select and switch to whilst streaming.

Now you should be ready to broadcast your live stream. Click the large satellite dish labelled ‘Broadcast’ and broadcast waves on the dish image should turn solid. If they flicker, it means there is probably a connection problem and you’ll need to review your settings. If you’re receiving error messages and can’t work out why, feel free to contact us using the details at the bottom.

Now that your stream is up and running, you will need to take the Public RTMP URL from your credentials email and add the stream name you entered into your Wirecast settings. Here is an example of what your end URL should look like: rtmp://mydeoabc.fc.llnwd.net/mydeoabc/my_flash_stream.

You should be able to play back from that URL – if you require player code, there is a tutorial on how to generate it here: https://blog.mydeo.com/2013/01/25/flash-video-player-generator/

And that’s it!

If you would like to hear more about our Flash live services or require any assistance in getting your Mydeo stream up and running, call us on: +44 208 540 2300 or email: help@mydeo.com and someone will get back to you as soon as possible.

Watch James!

James Marsh is currently doing his 2 weeks work experience at Mydeo. As a project, we got him to set up a live feed using Mydeo’s live streaming solutions which run on the backbone of Limelight Networks’ global Content Delivery Network (CDN).

The live feed was created by utilising Limelight’s Flash Media infrastructure. We connected to the network using Adobe’s Flash Media Live Encoder (FMLE) which is free to use for anyone who wants to create high quality Flash live feeds. Connecting to the CDN is very straight forward but if you would like to see a how to guide, we have a previous blog post that shows you steps: https://blog.mydeo.com/2010/12/16/start-flash-live/.

Once we had the live feed up and running, we needed to create a player to embed on our ‘Watch James’ webpage. The player we’re using is the OSMF player which is an open source, free to use Flash player that can be easily generated here: http://www.osmf.org/configurator/fmp/#. The OSMF player offers all the functionality needed to play high quality flash streams, live or on-demand. You can learn more about the player and how to get set up by navigating to our previous blog post: https://blog.mydeo.com/2013/01/25/flash-video-player-generator/

Finally, the webpage itself is being delivered by Mydeo’s HTTP servers hosted on the Limelight CDN. We achieved this by creating a HTML page containing the Flash player, a hit counter and twitter widget. The HTML page was then uploaded to the Limelight servers using the Filezilla FTP client which is also free to use. All this is being delivered over the Limelight CDN and is available to use by all our customers. Our plans start at £50 per month and for that, you can utilise everything you’ve read here to create your own, high quality flash feed.

To watch the live feed, please navigate to this address: http://mydeo.vo.llnwd.net/o1/http11/James/Flashtest.htm. Feel free to leave a comment using the twitter hash tag: #watchjames.

For more information on our CDN services, please contact us by email: help@mydeo.com or by phone: +44 208 540 2300 and we’ll be happy to assist.

Let’s make James famous!

Producing a professional live event over the internet is a complicated and stressful task. Making sure everything happens at the exact right time in a seamless fashion is paramount to the end user experience. The live feed itself has to be perfect to meet the expectations of your audience. The problem with live video today is the inevitable direct comparison to on-demand video services. Audiences’ witness the likes of Netflix, YouTube and other HD video streaming services and base their experiences as the benchmark in which to scrutinise all other forms of internet based video. Okay, this may be a bit harsh because the odd skip would probably be forgiven seeing that it’s live. However, a dead stream is a dead stream and your users aren’t going to just sit there and watch a frozen frame or a black screen.

Taking every precaution possible is obviously the best way to lower the chances of a broken stream. There’s not much you can do in terms of a backup stream for a live event because obviously the footage is sent out in real time. At least an on-demand file can reference a backup version if the primary source is compromised. In terms of backup with live services through a CDN, Mydeo has a system in place with Limelight that can seriously lower the chances of a broken stream.

The system Mydeo offers has is the ability to stream to a primary and a backup ingest server which introduces a number of key benefits. Firstly, by streaming to two separate ingest servers, you get double security from network errors. In the very unlikely case that one of the ingest servers were to experience a problem; the other server would take over with delivering your stream. The end user would be none the wiser and the video feed would continue delivering seamlessly. Again, it’s very unlikely that an ingest server would fail but at least you know there’s a fall back in the worst case scenario.

The second key benefit is the ability to utilise dual internet connections. If you’re able to tap into a secondary internet connection, you can set the primary ingest URL onto the main (fastest) internet connection and the backup URL can be set to the alternative internet connection. Again, if something were to happen to either of the internet connections, the stream would switch over automatically and the end user experience wouldn’t be compromised. Some customers of Mydeo have started utilising mobile internet solutions as a backup source. Couple this with backup power generators and you are on the way to complete resilience from internet connection failures.

Mydeo can offer backup (fall back) solutions with both normal Flash live and Stream Anywhere products. If you would like more information on our CDN services, please feel to contact by email: help@mydeo.com or by phone: +44 208 540 2300.

Limelight Networks have renewed their partnership with Mydeo to provide European small business customers with a more flexible, low-cost way of delivering content via its global Content Delivery Network (CDN).

Mydeo offers a number of benefits to businesses requiring the high performance and reliable delivery of the Limelight Network’s CDN, but on more flexible commercial terms. These include lower minimum throughput plans, instant online account set up, no minimum contract terms, no setup costs and free premium reporting.  Mydeo supports all major file formats for delivery over the robust Limelight CDN. Mydeo also offers a number of streaming solutions for both live and on-demand. The newest addition to the Mydeo product line-up is Stream Anywhere which enables users to live stream to multiple end devices, including: iPhones, iPads, Androids devices, Windows Phone and more. Mydeo also offers traditional Flash streaming services for reaching older devices that are incompatible with the HTML5 platform.

“The service is aimed at small businesses with the same needs as the large corporates i.e. requiring high quality media delivery to increase their website performance, run rich media campaigns, build brands and boost sales, but with lower data throughput requirements” commented Mydeo’s Founder and CEO, Cary Marsh. “It helps them overcome some of the technical difficulties associated with delivering large media files on their websites such as poor delivery and reduced site performance, at affordable rates. Using Limelight’s CDN, video and other rich media files are delivered effortlessly, allowing the consumer to remain fully engaged with the site.”

Mydeo launched in 2005 with the help of an R&D grant for Technical Innovation from the DTI. By the end of 2005 Mydeo were Microsoft’s European Windows Movie Maker partner, providing high quality Windows Media Hosting services for XP users worldwide. In October 2007, Mydeo and Best Buy Co. Inc., a multinational retailer of technology and entertainment products and services, entered into a business partnership; Mydeo now powers the company’s video sharing service.

Mydeo continues to provide industry leading CDN solutions at a fraction of the cost of buying direct. Mydeo’s expert, London based team are dedicated to delivering unrivalled customer service and are at hand to help companies handle their online digital presence.

For more information about Mydeo, please visit our website: www.mydeo.com. You can also contact our friendly London based team by email: help@mydeo.com or by phone: +44 208 540 2300.

As technology evolves, internet users are becoming more and more aware of website performance. Broadband has had a major effect on this because the average internet user has access to increasingly faster ISP solutions. When dial up was in the mainstream, companies didn’t have to worry so much about bottlenecks because the demand on webservers was tiny compared to what they are today. The fact is, if your website is slow to load, you will lose customers because it’s an unfortunate truth that internet consumers are very impatient. In 2011, a UK survey of more than 1500 web users found that:

  • 71% of respondents say they are regularly inconvenienced by slow websites.
  • Half believe that websites either have not improved in speed or have become slower over the past five years.
  • 42% of Men and 35% of women have decided not to use a company again as a result of experiencing a slow website.

It’s commonly known that online shoppers demand a page load time of 3-seconds or lower and it’s something we’ve known here at Mydeo for some time. If you pay for a fast broadband connection, you expect fast website load times. 3 seconds may sound low but when have you ever gone to a website just to look at the home page? Typically, you’ll need to navigate through searching options or menus to get to where you need. If each page takes 3 second or more to load, there’s a good chance you’ll get tired of the experience and try elsewhere.

In the same report, the top 20 online retailers were compared for page load times and the results showed that Shop Direct, Tesco and Staples had page load times of 1.69, 1.72 and 1.80 seconds respectively. At the bottom of the list was Comet.co.uk who had a page load time of 11.29 seconds – I wonder how Comet are doing?  This article is not trying to suggest that if your website is slow, you will go out of business but these report findings do suggest that a slow website will have a negative impact on your company image.

The next part of this article is about how Mydeo can help to prevent slow websites but before we can find a solution, we need to understand the problem. A webpage is made up of many different assets all working together to produce the final product. Whether we’re talking about pictures or css files, each resource does one particular job on that page and each of these assets has to be requested from wherever it’s being stored. All of these requests added together will give you your overall page load time. A webserver is the most common method for delivering resources over the internet and is great for certain jobs but not others. For instance, if you were to put everything on your webserver including pictures, css files, java script files, videos etc. That little webserver has a hell of a lot of work to do when that webpage is requested. Basically, you would be bottlenecking its connection so when multiple users request the page at once, the overall experience is a very slow one at best. Usually, webservers that come under extreme load will crash and your website will subsequently go down. Mydeo receives many requests from companies seeking help with their websites due to experiencing webserver crashes. Your online presence is crucial so I don’t have to tell you how bad it is for your site to go offline…

To prevent the above from happening, it’s a good idea to take some of that load off your webserver and you can do this by integrating a Content Delivery Network (CDN). A CDN is a purpose built global network of super-fast distribution servers which are geared towards handling large amounts of content all at once. By allowing a CDN to deliver your major page assets, your webserver is relieved from that heavy load preventing downtime and slow load times. The other great thing about using a CDN is that the network caches copies of your assets wherever it goes in the world so when foreign users request your website, most of assets are delivered locally which results in a better website experience globally. Content stored on webservers would have to make the long trip each time your site is requested which again is bad news for page load times…

Integrating a CDN doesn’t have to be expensive, Mydeo offer fantastic entry level pricing and buy bulk from one of the largest CDNs in the world, Limelight Networks. By doing this, Mydeo can pass the savings directly onto the consumer but at the same time, they get to utilise some the best CDN solutions in the industry which the likes of Netflix, Coca-Cola and Disney all use.

There’s no need to be the victim of website crashes and slow page load times, contact Mydeo and we will get you started on a 15 day trial which will prove to you the worth of incorporating a global CDN into your company.

Contact us on: +44 208 530 2300 or by email: help@mydeo.com.

Information source: http://www.radware.com/workArea/showcontent.aspx?id=1631344

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